Versand

Shipping Policy

At KelaVendo, we aim to make your shopping experience simple and reliable, from placing your order through to delivery.

Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will normally be processed on the next business day.

During particularly busy periods, processing may occasionally take a little longer.

Shipping Rates

Available shipping options and any applicable shipping charges will be displayed at checkout before you complete your purchase. Where free shipping is available, this will be clearly shown at checkout.

Estimated Delivery Times

European Union: Typically 3–7 business days after dispatch.

Other international destinations: Typically 7–21 business days after dispatch.

Delivery times are estimates and can vary depending on the destination, carrier, customs processing, local postal services, weather conditions and peak periods.

Order Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Customs & Import Charges

Orders delivered outside the European Union may be subject to customs duties, taxes or other import charges imposed by the destination country. Where applicable, these charges are the responsibility of the recipient.

Delayed Orders

If your order has not arrived within the expected delivery period, please contact KelaVendo customer support with your order number and we'll be happy to investigate.

Incorrect or Incomplete Addresses

Please ensure that your delivery address is correct when placing your order. KelaVendo cannot be responsible for delivery problems caused by incorrect or incomplete address information supplied with the order.

Questions About Your Delivery

If you have any questions about your order or delivery, please contact us through the contact details provided on our website.