Shipping policy

At KelaVendo, we're committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are processed within 1–2 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods or promotional events, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and the size or weight of your order.

Where applicable, free shipping promotions will be clearly displayed on our website.

Delivery Times

Estimated delivery times after dispatch are:

European Union

Orders shipped to EU countries are typically delivered within 3–7 business days from the date of dispatch. Please allow 1–2 business days for order processing before shipment.

Delivery times may vary depending on the destination country and local postal service conditions. While we do our best to meet these estimates, delays during peak periods or due to customs clearance are occasionally possible.

If your order has not arrived within 14 business days, please contact us at thedan71@gmail.com with your order number and we'll investigate promptly.

Within Australia: 7-21 business days
Remote areas: 7-21 business days
International orders (if available): 7–21 business days

Please note that delivery estimates are provided by shipping carriers and may vary due to weather, holidays, customs processing, or other circumstances beyond our control.

Shipping Policy

Where We Ship We ship to all European Union countries and worldwide.

Processing Time Orders are processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

Free Shipping We offer free shipping on most orders. No minimum order value required.

Shipping Carrier Orders are fulfilled and shipped via courier. Tracking information will be provided once your order is dispatched.

Customs & Import Duties For orders outside the EU, customs duties and import taxes may apply depending on your country's regulations. These charges are the responsibility of the recipient. We recommend checking with your local customs office before placing an order.

Lost or Delayed Shipments If your order has not arrived within the estimated timeframe, please contact us at the details provided in our Contact Information policy and we will investigate promptly.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email with tracking information so you can monitor your delivery.

Incorrect Address Information

Please ensure your shipping address is correct before completing your order. Dan's Outdoors cannot be responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. Include your order number and, where applicable, photographs of any damage so we can assist you promptly.

Delivery Delays

While we aim to meet all estimated delivery times, delays can occasionally occur due to factors outside our control. We appreciate your patience and will assist in tracking your shipment if necessary.